Supported247.com launches Total Care - fixed price IT support for small and medium sized companies. Supported247.com dedicated IT support 24 hours a day 7 days a week.
London, UK, June 20, 2008 (PRESSbooth.ORG) -- Supported247.com (www.supported247.com), a leading provider of IT Support Solutions in London & Kent today announced the launch of Total Care a 100% fixed fee, full proactive monitoring, IT Support package for the small and medium sized companies. The package provides its clients with their own virtual IT Department.
The service fee includes:
- All remote support
- All on-site support
- Access to technicians Monday – Friday 08:00 to 20:00
- 24 hour access to the help desk via the web
- Full Pro|Active monitoring of all your systems
- System and security patch management
- 24 hour access to technical assistance available.
"Aimed at companies with little or no IT Support, Total Care has been developed to provide clients with their own IT Department. If you had your own IT Department you would not pay them extra for leaving their desk to visit a user, you would expect your IT Department to monitor and manage your IT services within the cost and not charge you any more for doing their job. Total Care is the same." states Adam Tachauer-Yates, Technical Services Director. "The fixed monthly fee includes all support both remote and on-site and allows our customers to budget with certainty which is very important in today’s financial climate."
The majority of support companies do not include on-site support within their fee and make additional charges when engineers attend site to resolve issues.
"Given the choice between fixed price and hourly rate most SME’s will opt for a fixed price service contract. We have complete confidence in our ability to resolve our clients’ issues quickly and efficiently and therefore offer fixed fee support contracts that include all onsite support."
Supported247.com use the best tools in the industry to monitor and support your systems., Adam Tachauer-Yates states "Developing our own tools to support our clients when there are fantastic tools on the market today would have been an unnecessary cost that ultimately would be passed on to our clients."
The Total Care Service is available on a 12 month contract, guaranteed by a Service Level Agreement and costs from £210.00 per month for a 5 computer network with 1 server (subject to terms & conditions). A cost calculator is available on the website www.supported247.com/cost.asp.
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