United Marketing Group (UMG), a leading direct marketer of affinity membership programs and merchandise products, this week announced the launch of a new customer service product website for UMGBuyersEdge.
Schaumburg, IL, USA, February 10, 2010 (PRESSbooth.ORG) -- United Marketing Group (UMG), a leading direct marketer of affinity membership programs and merchandise products, this week announced the launch of a new customer service product website: http://customerservice.unitedmarket.com/buyersedge
The new website provides valuable information for consumers about Buyer's Edge Club (www.thebuyersedgeclub.com) program benefits including how to cancel a membership. The move follows on the heels of a new corporate website available at www.unitedmarket.com as well as a recent move to a new 63,000 sq. ft. state of the art Customer Service Operations Center located in Itasca, IL.
According to Alan Portelli, President and CEO of United Marketing Group, "This website was built in direct response to client Partner and consumer feedback and updates to the company's business practices."
For consumers, the new customer service website provide answers to many frequently asked questions regarding various UMG direct response programs and clearly explains the company's 100% satisfaction program, which encompasses the following:
No-hassle cancellation procedures
Customer service assistance in product use and cancellation
A liberal refund policy
Mailed membership fulfillment kits outlining how to use the product
Email confirmations of enrollment
Responsive live agent customer service through 100% U.S. owned 24/7 customer service centers
100% call recording allowing UMG to better ensure customer service call quality
'We designed this customer service website in the wake of an intensive research effort aimed at further enhancing our customer-service capacity,' explained Portelli. "Combined with the new Customer Service Operations Center in Itasca, this website is just one of many steps we've undertaken to provide our client Partners and their customers with exactly what they need and want.'
According to Portelli, solid and responsive customer service is the only way to build successful affinity marketing campaigns.
"We market to the customers of financial institutions, retailers, cataloguers and e-tailers. Therefore our customer service approach is simple. We treat our Partners' customers and their reputation like our own," said Portelli.
The new customer service website is available here:
http://customerservice.unitedmarket.com/buyersedge
About United Marketing Group:
United Marketing Group (UMG) is a leading direct marketer of affinity membership programs and merchandise products. Membership programs offered by United Marketing Group provide consumers savings in all major lifestyle spending categories, as well as peace of mind in key areas of consumer concerns. Some of United Marketing Group's membership programs include http://www.thebuyersedgeclub.com, http://www.simplyminenow.com and others. Unlike many other organizations, United Marketing Group specializes in utilizing all direct marketing media - inbound calls, outbound calls, direct mail and e-commerce tools -- to maximize Partner earnings. The company has been in business for more than 35 years and enjoys innovative and long term relationships with numerous Fortune 500 Partners. UMG can be contacted toll free at 1-800-513-9000 or www.unitedmarket.com.
Contact:
Ben Bradley
Corporate Office
United Marketing Group
929 N. Plum Grove Road
Schaumburg, IL 60173
(800) 513-9000
customerservice @ unitedmarket.com
http://customerservice.unitedmarket.com
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