Edcomm Banker's Academy has made immediate updates to its Call Center Skills training program for 2010.
New York, NY, USA, April 15, 2010 (PRESSbooth.ORG) -- Edcomm Banker’s Academy has made immediate updates to its Call Center Skills training program for 2010. Call Center Skills has been updated as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information.
The call center is the voice of the bank. Just like the branch, the call center can make or break customer relationships as unprofessional call center reps can damage the bank’s reputation with each call. In order to make sure that all call center personnel are presenting a positive, professional image of the bank while solidifying excellent customer relationships, call center personnel must be properly educated and provided with the tools they need to provide successful customer service.
Call Center Skills, from Edcomm Banker’s Academy, is an interactive, highly participative training program that teaches customer service representatives how to effectively manage and control their calls. Call Center Skills offers participants a new set of skills, tools, tips, and techniques to ensure their call handling will meet their bank’s business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.
For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.
The Edcomm Group Banker’s Academy:
The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).
The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza, Suite 1010
New York, NY 10001 USA
Tel:+212.631.9400
Fax: 212.631.0659
linda.eagle @ edcomm.com
http://www.bankersacademy.com
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